Terms and Conditions

1. DEFINITIONS

1.1 “Company”, “we”, “us” or “our” means Heat-In Ltd.

1.2 “Customer”, “you” or “your” means the private domestic homeowner or tenant accepting our quotation.

1.3 “Works” means the supply and installation of a gas boiler and any related domestic heating works as detailed in the quotation.

2. APPLICATION OF TERMS

2.1 These Terms and Conditions apply to all domestic gas boiler installations carried out by Heat-In Ltd.

2.2 By accepting a quotation from Heat-In Ltd, you agree to be bound by these Terms and Conditions.

2.3 These Terms apply to domestic customers only and do not apply to commercial or industrial installations.

3. QUOTATIONS

3.1 All quotations are based on the information provided by you and any site survey carried out by Heat-In Ltd.

3.2 Quotations are valid for 30 days unless otherwise stated.

3.3 Any works not specifically included in the quotation are excluded and will be charged separately if required.

4. SCOPE OF WORKS

4.1 Heat-In Ltd shall supply and install the gas boiler specified in the quotation.

4.2 All works will be carried out in accordance with current Gas Safe regulations, manufacturer instructions and UK industry standards.

4.3 Existing pipework, radiators, controls or components not expressly included in the quotation are excluded.

5. INSTALLATION DATES

5.1 Installation dates are estimates only.

5.2 Heat-In Ltd will use reasonable endeavours to meet agreed dates but shall not be liable for delays beyond its reasonable control.

5.3 Where delays occur, a revised installation date will be agreed with you.

6. CUSTOMER OBLIGATIONS

6.1 You must provide safe and reasonable access to the property for the duration of the works.

6.2 You must ensure that electricity, water and gas supplies are available at no cost to Heat-In Ltd.

6.3 You are responsible for removing or protecting valuables, furniture and fragile items from work areas.

7. PERMISSIONS AND CONSENTS

7.1 You are responsible for obtaining any required permissions, including landlord consent where applicable.

7.2 Heat-In Ltd accepts no liability for delays or losses caused by failure to obtain such permissions.

8. EXISTING HEATING SYSTEMS

8.1 Heat-In Ltd accepts no responsibility for faults or failures in existing systems or components not supplied by us.

8.2 Installation of a new boiler may reveal pre-existing faults within the heating system, pipework or radiators.

8.3 Any remedial works required as a result will be quoted and charged separately.

8.4 A warm flush with cleaner will be carried out, however, should the system be found to be in poor condition, with the presence of sludge and/or magnetite, then a power flush will be required and a quotation provided. System must be clean otherwise the manufacturers warranty will be void.

9. HAZARDOUS MATERIALS

9.1 The quotation excludes the removal of hazardous materials, including asbestos.

9.2 If hazardous materials are discovered, Heat-In Ltd may suspend works until the site is made safe.

9.3 Removal of hazardous materials will be charged separately if requested.

10. VARIATIONS

10.1 Any changes requested after acceptance of the quotation must be agreed in writing.

10.2 Approved variations may result in additional charges and/or delays.

11. PRICE AND PAYMENT

11.1 Prices are as stated in the quotation and exclude VAT unless otherwise stated.

11.2 Payment terms are as specified in the quotation.

11A. PAYMENT TERMS AND LATE PAYMENT PENALTIES

11A.1 Payment for the Works shall be made in accordance with the terms stated in the quotation issued by Heat-In Ltd.

11A.2 Unless otherwise agreed in writing, payment is due in full immediately upon completion of the Works.

11A.3 Accepted methods of payment include bank transfer (BACS), debit card, cash or cheque payable to Heat-In Ltd.

11A.4 If payment is not received by the due date, Heat-In Ltd reserves the right to charge interest on the outstanding balance.

11A.5 Interest shall accrue on a daily basis at a rate of 8% per annum above the Bank of England base rate, from the due date until payment is received in full, whether before or after judgment.

11A.6 Heat-In Ltd reserves the right to recover any reasonable costs incurred in pursuing overdue payments, including administration charges, reminder letters, telephone calls, debt recovery fees, legal fees and court costs.

11A.7 Heat-In Ltd may suspend or delay any ongoing or future works where payment remains outstanding and shall not be liable for any loss arising from such suspension.

11A.8 Where a payment is returned, declined or cancelled for any reason, Heat-In Ltd reserves the right to charge an administration fee and may require cleared funds for future payments.

11A.9 Ownership of any goods supplied shall remain with Heat-In Ltd until payment has been made in full, including any interest and recovery costs due.

12. TITLE TO GOODS

12.1 Ownership of goods supplied shall remain with Heat-In Ltd until payment is made in full.

13. WARRANTIES

13.1 Boilers supplied by Heat-In Ltd are covered by the manufacturer’s warranty, subject to the manufacturer’s terms.

13.2 Manufacturer warranties usually require annual servicing; this responsibility rests with you.

13.3 Heat-In Ltd provides a workmanship warranty of 12 months unless otherwise stated in the quotation.

14. WARRANTY EXCLUSIONS

14.1 The workmanship warranty does not cover faults caused by misuse, neglect, accidental damage, lack of servicing or third-party interference.

14.2 No warranty is provided for existing components not supplied by Heat-In Ltd.

15. DAMAGE AND DECORATION

15.1 Heat-In Ltd shall take reasonable care when carrying out the works.

15.2 Some disturbance to decorations may occur during installation. Redecoration is your responsibility unless damage is caused by negligence.

16. INSURANCE

16.1 Heat-In Ltd maintains appropriate public liability and employer’s liability insurance.

17. LIMITATION OF LIABILITY

17.1 Heat-In Ltd shall not be liable for indirect or consequential losses.

17.2 Heat-In Ltd’s total liability shall not exceed the value of the works carried out.

17.3 Nothing in these Terms limits liability for death or personal injury caused by negligence.

18. FORCE MAJEURE

18.1 Heat-In Ltd shall not be liable for failure to perform due to events beyond its reasonable control, including adverse weather, supplier delays or utility outages.

19. CANCELLATION AND CONSUMER RIGHTS

19.1 You have the right to cancel in accordance with your statutory consumer rights.

19.2 Where works have commenced or goods have been ordered, reasonable costs may be charged.

19.3 Special-order or bespoke items are non-refundable once ordered.

20. COMPLAINTS

20.1 Any complaints should be raised with Heat-In Ltd as soon as reasonably possible.

20.2 We will be given a reasonable opportunity to inspect and remedy any issues.

21. ASSIGNMENT

21.1 This agreement is personal to you and may not be transferred without written consent from Heat-In Ltd.

22. GOVERNING LAW

22.1 These Terms and Conditions are governed by the laws of England and Wales.